Refund policy

Return & Refund Policy — unicityinternational.shop

We offer a 30-day return window, starting on the date your order is delivered. Please request your return within this period.

Refund amounts

• Unopened boxes: Eligible for a full refund of the product price paid once returned and inspected.

• Opened boxes: A 25% fee will be deducted from the price paid for each returned opened box. The remaining 75% will be refunded.

Refunds are calculated using the amount actually paid after any discounts. Please return the boxes with their remaining contents and packaging.

How to request a return

Contact us through the Contact page at unicityinternational.shop within 30 days of delivery. Include your order number, the items you wish to return, and whether the boxes have been opened.

We will provide return instructions and the return address. Please contact us before shipping your return.

Return shipping

Customers are responsible for return shipping costs unless the return is due to an incorrect, damaged, or defective item. Original shipping charges are non-refundable unless required by applicable law.

Refund processing

Once we receive and inspect your return, we will notify you of the refund decision and applicable deduction. Approved refunds will be issued to the original payment method. Your bank or payment provider may take additional time to post the refund.

Damaged, defective, or incorrect items

Please contact us promptly with your order number and photos of the issue. The 25% opened-box fee does not apply to returns caused by an incorrect, damaged, or defective item.

This policy does not limit any rights you may have under applicable consumer protection laws.